Rate the degree to which a given statement is true with a score between 0-10, where 0 = that you have nothing in your business for that phase of the customer lifecycle and 10 = you've got an automated system in place, producing result, and you've got tracking in place telling you exactly how well you're doing at that stage of the customer lifecycle (metrics, dashboard, stats, etc).
Don't feel bad if you're not getting many 10's. The goal here isn't to achieve some artificially high score, but to understand the level at which your business is currently operating...only once you know this can you hope to improve and transform your business into a Profit Machine Masterpiece.